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Table of Contents

General EIS PORTAL EIS MRA POS

General

What is an Electronic Invoicing System (EIS)? +

A digital platform that enables businesses to issue tax invoices and maintain stock records for the purposes of tax laws. It facilitates automation of the invoicing process, improving efficiency, accuracy, and compliance.

What are the key benefits of using an Electronic Invoicing System? +
  • Faster processing: Invoices are generated and received instantly.
  • Cost savings: Reduces EFD acquisition/repair costs, paper, and postage.
  • Improved accuracy: Minimizes errors with automated validation.
  • Compliance: Ensures VAT and tax regulation compliance.
  • Environmentally friendly: Reduces paper waste.
Is the EIS system secure? +

Yes. EIS uses advanced encryption and authentication protocols to protect your data. Always log out after use to maintain account security.

Can the system handle international invoices and different currencies? +

No, the current version does not support multi-currency. Use appropriate exchange rates to convert to MWK and then issue the invoice.

How do I ensure compliance with tax regulations using EIS? +

Using EIS is a tax obligation. It automatically applies tax rates and provides tax reports to assist in return filing with MRA.

How will fake receipts be identified and will receipts be issued in soft or hard copy? +

Receipts will have a unique number and QR code. When scanned, the QR shows exact receipt details which can be verified in the Backoffice.

EIS PORTAL

How do I create and send an invoice using EIS? +

To create and send an invoice:

  • Log in to the EIS platform.
  • Select "Point of Sales" and choose "For Services" or "For Products".
  • Select branch, buyer details (TIN & Name), and items/services.
  • Enter amount tendered and submit the transaction.
Can I integrate EIS with other business systems or accounting software? +

Yes. EIS offers APIs and documentation via the taxpayer portal. MRA certifies integrated POS vendors and allows seamless syncing of data.

How do I generate reports on my invoicing data? +

Use the Reporting tools in EIS to generate Sales, Inventory, and Supplier reports. Export to Excel, PDF, or CSV for further use.

What happens when purchasing stock from taxpayers using EFD systems during the pilot phase? +

Use "Informal Purchases" to manually upload stock. MRA approval is required before it reflects. This is a temporary step during pilot phase.

When purchasing from non-registered taxpayers, how do you add the stock to the portal? +

To add stock purchased from non-registered taxpayers:

  • Go to Inventory Management
  • Select Informal Purchases
  • Click New Informal Purchase
  • Fill in all required details including supplier information, item details, and purchase amounts
  • Submit the purchase for review
  • Wait for MRA approval before the stock becomes available in your inventory

Note: This process ensures compliance with tax regulations for purchases from informal suppliers.

How do you add stock or services to a branch? +

To transfer stock from warehouse to branch:

  • Go to Inventory Management
  • Select Warehouse Inventory
  • Choose the stock you want to transfer
  • Select the destination branch
  • Specify quantities and complete the transfer

To transfer stock between branches:

  • Go to Inventory Management
  • Select Inhouse Inventory Transfer
  • Choose source and destination branches
  • Transfer stock between branches as needed

To add services:

  • Go to Inventory Management
  • Select Services
  • Click Add New Service
  • Fill in service details (name, description, price)
  • Assign the service to specific branches

EIS MRA POS

How will the system work in remote areas with network issues? +

Use the desktop or mobile POS apps that work offline for invoicing. Internet is only needed for stock updates and syncing data with MRA servers.

Will MRA provide printers to taxpayers, or have suppliers been identified? +

No. Taxpayers are responsible for acquiring POS hardware and printers. MRA has not appointed specific suppliers. Purchases are deductible business expenses.

Which browser is recommended for Web POS? +

We strongly recommend using Google Chrome for Web POS for the best performance and compatibility.

Why Google Chrome?

  • Optimized performance for EIS Web POS features
  • Better compatibility with receipt printing functionality
  • Faster loading times and smoother user experience
  • Reliable session management and data synchronization

Alternative browsers: While other browsers may work, Chrome provides the most stable and reliable experience for all Web POS operations including sales processing, inventory management, and reporting.

How do you launch sales on mobile POS to see the stock? +

To access and view stock on mobile POS:

  • Open the EIS Mobile POS application
  • Log in with your cashier or admin credentials
  • Tap "Cart"
  • Click on Add item
  • Browse categories to view available stock by product type
  • Tap on items to add them to the current sale
  • Check stock levels displayed next to each item

Important: Ensure your mobile device has internet connectivity for real-time stock updates and synchronization with the main system.

How can I set up a printer in mobile POS? +

To set up a thermal printer with mobile POS:

  • Ensure your thermal printer is powered on and ready to pair
  • In the mobile POS app, go to the cart/checkout screen
  • Select "Items" in the cart to access settings
  • Navigate to Printer Settings
  • Search for available Bluetooth printers
  • Select your thermal printer from the list and pair
  • Test the connection by printing a sample receipt
  • Save it as your default printer for future transactions

Supported Specifications:

  • Paper sizes: 80mm (3 1/8") and 57mm (2 1/4") thermal paper rolls
  • Connection: Bluetooth-enabled thermal printers
  • Compatible brands: Most ESC/POS compatible thermal printers